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Troubleshooting
Fix login, ticket, payment, communications, and check-in issues.
Featured articles
- Troubleshooting Missing Tickets After PurchaseMember
- Troubleshooting QR Code Scan Failures at Check-InCheck-in AgentProgram Manager
- Troubleshooting Refund DelaysMemberOrganization AdminProgram Manager
- Troubleshooting Role and Workspace Access IssuesMemberOrganization AdminProgram ManagerCheck-in Agent
- Troubleshooting Stripe Connect Onboarding IssuesOrganization Admin
Articles
- Troubleshooting Missing Tickets After Purchase
Troubleshoot missing Trepy tickets after purchase. Fix checkout issues when payment succeeded but tickets do not appear in My Tix.
- Troubleshooting QR Code Scan Failures at Check-In
Troubleshoot Trepy QR code scan failures at check-in. Resolve invalid tickets, duplicate scans, and QR won't scan errors at the door.
- Troubleshooting Refund Delays
Troubleshoot Trepy refund delays. Understand Stripe processing times for ticket refunds and what organizers and attendees should expect.
- Troubleshooting Role and Workspace Access Issues
Fix Trepy workspace and role access problems. Resolve missing admin dashboards, wrong workspace after login, and permission errors.
- Troubleshooting Stripe Connect Onboarding Issues
Troubleshoot Stripe Connect onboarding in Trepy. Fix verification failures, restricted accounts, and payout blocks for Organization Admins.