Trepy Privacy Policy

Version 1; Updated May 14, 2026

Welcome to Trepy.

At Trepy, we believe trust matters. We built Trepy to help people and organizations connect, communicate, organize experiences, and deliver value without unnecessary friction, noise, or complexity. Protecting the privacy and security of the people using our platform is a core part of that mission.

This Privacy Policy explains how Trepy collects, uses, stores, shares, and protects information when you use:

Trepy websites
Trepy mobile applications
Trepy organizational tools
Trepy ticketing systems
Trepy livestreaming systems
Trepy communication systems
Trepy event management systems
Trepy payment and settlement systems
related products, services, integrations, and functionality

Please read this Privacy Policy carefully.

NOTE: THIS AGREEMENT CONTAINS ARBITRATION, INDEMNIFICATION, AND CLASS ACTION WAIVER CLAUSES

RECITAL

This Agreement incorporates the following additional agreements and policies:

By Agreeing to this Agreement, you are agreeing to all of the forgoing policies and terms.

1. WHO WE ARE

Trepy is a communication, engagement, discovery, event, ticketing, livestreaming, and organizational management platform designed to help individuals, businesses, organizations, creators, instructors, performers, guides, educators, speakers, hosts, and other service-oriented professionals manage and grow their operations.

Throughout this Privacy Policy:

“Trepy,” “we,” “us,” and “our” refer to Trepy and its affiliated entities.
“User” refers to individuals using the platform.
“Trep” refers to organizations, business operators, sub-admins, instructors, presenters, performers, guides, creators, or others operating through the platform.
“Services” refers to all Trepy products, applications, systems, and functionality.

2. OUR PRIVACY PRINCIPLES

Trepy was built around a simple principle:

Your information exists to support your experience on the platform — not to be sold as a product.

We do not sell personal information to third-party data brokers.

We do not build our business around monetizing private user data.

We collect and process information primarily to:

operate the Trepy platform
facilitate communications
process transactions
support events and ticketing
provide organizational functionality
improve reliability and security
comply with legal obligations
prevent fraud, abuse, and misuse

We aim to minimize unnecessary data collection whenever reasonably possible.

3. INFORMATION WE COLLECT

Depending on how you use Trepy, we may collect the following categories of information.

A. Account Information

When you create an account, we may collect:

name
username
email address
phone number
password credentials
profile image
organization affiliation
authentication and verification status
account preferences
communication preferences
timezone and language preferences

B. Organization and Trep Information

Organizations and Treps may provide:

organization names
business information
sub-admin information
branding materials
logos and media
tax-related information
payout information
event information
venue information
seating plans
livestream settings
reporting information
audience and follower information

C. Event and Ticketing Information

Trepy may collect and store:

event details
venue details
ticket purchases
ticket assignments
seat selections
attendee records
check-in activity
event documents and attachments
livestream access status
attendance reporting
event engagement activity
ticket scan and validation activity

D. Transaction and Payment Information

Trepy integrates with third-party payment processors, including Stripe.

Depending on platform usage, information may include:

payment transaction identifiers
payment status
settlement status
refund activity
payout records
tax collection information
billing information
transaction timestamps
purchase records

Trepy generally does not store full payment card numbers.

Payment processing is handled by third-party payment providers subject to their own privacy and security practices.

For more information, please review:

urlStripe Privacy Policyhttps://stripe.com/privacy

E. Communications Information

Trepy supports in-app, email, and SMS communications.

We may collect and process:

communication preferences
notification preferences
message delivery records
email delivery status
SMS delivery status
unsubscribe status
communication timestamps
event update communications
transactional communication records
support communications

Trepy communication systems are intended primarily for:

transactional communications
operational updates
event-related information
organizational engagement
account notifications
security notifications
platform communications

F. Device and Usage Information

We may automatically collect:

IP address
browser type
operating system
device identifiers
application version
crash logs
diagnostic information
usage activity
authentication activity
access timestamps
general geolocation derived from IP address

This information helps us:

maintain security
prevent fraud
improve reliability
troubleshoot problems
optimize performance
maintain platform integrity

G. Content You Upload

Trepy may store content uploaded or submitted through the Services, including:

posts
event content
media uploads
livestream-related content
documents attached to events or tickets
comments and interactions
organizational materials
branding assets

4. HOW WE USE INFORMATION

We may use information for the following purposes:

providing and operating the platform
authenticating users
managing organizations and sub-admin structures
facilitating communications
processing payments and ticket transactions
delivering livestream functionality
storing and validating tickets
event check-in and attendance management
providing customer support
sending operational notifications
improving user experience
maintaining platform security
preventing fraud and abuse
complying with legal obligations
enforcing our Terms of Service
maintaining reporting and audit records
supporting analytics related to platform functionality

Trepy may also use aggregated or anonymized information for:

platform improvement
analytics
reliability testing
business operations
performance optimization

Aggregated or anonymized information is not intended to identify specific individuals.

5. COMMUNICATIONS, EMAILS, AND SMS MESSAGING

Trepy supports communications through:

in-app notifications
email notifications
SMS/text messaging
transactional alerts
event updates
operational announcements

A. Consent and Preferences

Users may manage communication preferences within their account settings where functionality is available.

By providing your email address or phone number, you acknowledge and agree that Trepy and organizations using Trepy may send:

transactional communications
security notifications
event updates
operational alerts
ticket confirmations
account-related notices
service-related communications

Certain communications may be considered essential to platform operation and may not be subject to full opt-out functionality.

B. SMS Communications

Trepy and organizations using Trepy may use SMS/text messaging for:

ticket confirmations
event reminders
event updates
operational alerts
security notifications
authentication functionality
transactional communications

Message frequency may vary.

Message and data rates may apply depending on your wireless carrier and service plan.

Users may opt out of SMS communications where applicable by:

adjusting account preferences
using available unsubscribe mechanisms
replying STOP where supported

SMS delivery is not guaranteed.

Wireless carriers are not liable for delayed or undelivered messages.

Trepy does not knowingly use SMS communications for prohibited activities, including:

unlawful marketing
deceptive messaging
phishing
spam campaigns
prohibited adult content
unlawful gambling
illegal products or services
abusive or harassing communications

Trepy reserves the right to suspend or terminate messaging access for organizations or users that violate applicable laws, carrier requirements, industry standards, or platform policies.

C. Email Communications

Trepy may use third-party providers, including Resend and other infrastructure providers, to facilitate email communications.

Email communications may include:

account notifications
transactional notices
event updates
ticket confirmations
receipts
security alerts
platform announcements

Users may unsubscribe from non-essential communications using available unsubscribe mechanisms.

Operational or transactional communications may continue where necessary to provide Services.

6. TICKETING, EVENTS, AND LIVESTREAMS

Trepy provides ticketing, event management, venue management, livestreaming, and attendance systems.

When participating in events, Trepy may process:

attendance activity
check-in activity
ticket validation activity
livestream access information
event engagement information
event communication records

Organizations and Treps using Trepy may access information necessary to operate their events and provide services to attendees.

Trepy is not responsible for:

the independent privacy practices of organizations using the platform
third-party event conduct
event content
livestream content
venue practices
attendee behavior

Users should review any additional policies or disclosures provided by organizations operating events through Trepy.

7. FOLLOWS, FEEDS, AND CONTENT PERSONALIZATION

Trepy allows users to:

follow organizations
follow sub-admins
save posts
save events
personalize content experiences

Trepy may use activity information to:

display relevant content
organize feeds
support event visibility
maintain platform functionality
improve user experience

Trepy does not guarantee that all content will be displayed chronologically or continuously.

Platform experiences may evolve over time.

8. COOKIES, TRACKING TECHNOLOGIES, AND ANALYTICS

Trepy uses cookies and similar technologies to:

maintain authentication sessions
support security
remember preferences
analyze usage
improve reliability
support platform functionality

These technologies may include:

browser cookies
local storage
session identifiers
analytics technologies
diagnostic tools
security monitoring systems

Trepy may later provide additional cookie preference tools and disclosures.

Some browsers allow users to limit or disable cookies; however, portions of the platform may not function properly without them.

9. THIRD-PARTY SERVICES AND INTEGRATIONS

Trepy integrates with third-party services to provide functionality.

These may include:

payment processors
cloud hosting providers
livestream providers
communication providers
analytics providers
authentication providers
storage providers

Current or planned integrations may include:

Stripe
Resend
Twilio
Mux
Vercel
Neon

Third-party services operate under their own terms and privacy policies.

Trepy is not responsible for the independent practices, security, availability, or policies of third-party providers.

Users are encouraged to review applicable third-party policies.

Examples include:

urlTwilio Privacy Noticehttps://www.twilio.com/en-us/legal/privacy
urlMux Privacy Policyhttps://www.mux.com/privacy-policy
urlLinkedIn Privacy Policyhttps://www.linkedin.com/legal/privacy-policy
urlMailchimp Privacy Noticehttps://mailchimp.com/legal/privacy/
urlTicketmaster Privacy Policyhttps://privacy.ticketmaster.com/privacy-policy/

10. HOW WE SHARE INFORMATION

Trepy may share information only in limited circumstances, including:

A. With Organizations and Treps

Information may be shared with organizations or Treps where necessary to:

operate events
process ticketing
manage attendance
provide customer support
facilitate communications
administer services

B. With Service Providers

Trepy may share information with vendors and infrastructure providers that help operate the platform.

These providers are generally authorized to process information only as necessary to provide services to Trepy.

C. Legal and Compliance Purposes

Trepy may disclose information where reasonably necessary to:

comply with applicable law
respond to lawful requests
protect rights or safety
investigate fraud or abuse
enforce agreements
defend legal claims
comply with court orders or governmental requests

D. Business Transfers

Information may be transferred in connection with:

mergers
acquisitions
financing transactions
restructuring
bankruptcy
asset sales

11. DATA RETENTION

Trepy retains information for as long as reasonably necessary to:

provide Services
comply with legal obligations
resolve disputes
enforce agreements
maintain security and fraud prevention systems
preserve operational records
maintain reporting integrity

Retention periods may vary depending on:

account status
transaction history
legal requirements
operational requirements
dispute resolution needs
security considerations

Trepy may retain certain information after account deletion where reasonably necessary for legal, security, accounting, fraud prevention, operational, or compliance purposes.

12. ACCOUNT DELETION AND DATA REQUESTS

Users may request:

access to personal information
correction of certain information
deletion of certain information
export of certain information
restriction of certain processing
withdrawal of certain consents

Trepy may need to retain certain records for:

legal compliance
fraud prevention
financial reporting
tax obligations
dispute resolution
operational integrity
security purposes

Deletion requests may not result in complete removal of all data from backups, logs, archival systems, or legally required records.

13. SECURITY

Trepy takes reasonable administrative, technical, and organizational measures designed to protect information.

Security measures may include:

encryption
secure authentication systems
access controls
infrastructure monitoring
environment separation
audit logging
role-based permissions
operational security practices

However, no platform, service, network, storage system, or transmission method can be guaranteed completely secure.

Trepy does not guarantee absolute security.

Users are responsible for:

maintaining password confidentiality
securing their devices
protecting account credentials
monitoring account activity
promptly reporting unauthorized access

14. INTERNATIONAL USERS AND GDPR DISCLOSURES

Trepy may process information in the United States and other jurisdictions where Trepy or its service providers operate.

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, you may have additional rights under applicable law, including:

access rights
correction rights
deletion rights
portability rights
objection rights
restriction rights
withdrawal of consent rights

Trepy may process information based on:

contractual necessity
legitimate interests
consent
legal obligations
security and fraud prevention interests

Trepy may use service providers and infrastructure providers located outside your jurisdiction.

By using the Services, you acknowledge that information may be transferred internationally.

15. CHILDREN’S PRIVACY

Trepy is not directed toward children under the age required by applicable law without appropriate authorization.

Trepy does not knowingly sell personal information of minors.

If Trepy becomes aware that information has been collected in violation of applicable law, Trepy may take steps to remove or restrict such information.

Organizations using Trepy are responsible for ensuring their own compliance obligations relating to minors, parental consent, educational requirements, or youth-related activities.

16. ORGANIZATIONAL RESPONSIBILITIES

Organizations, Treps, and sub-admins using Trepy are independently responsible for:

complying with applicable laws
obtaining necessary permissions and consents
ensuring lawful communications
ensuring lawful marketing practices
complying with SMS and email regulations
complying with event-related obligations
complying with tax obligations
complying with accessibility obligations
complying with consumer protection obligations

Trepy does not independently verify the legality of all organizational activities conducted through the platform.

17. PROHIBITED USES

Trepy may prohibit or restrict platform usage involving:

unlawful activity
deceptive conduct
spam
phishing
harassment
unauthorized marketing
unlawful ticket sales
prohibited products or services
unlawful gambling
adult exploitation
hate or violent extremism
illegal communications
privacy violations
data scraping
credential abuse
fraudulent activity

Trepy reserves the right to investigate, suspend, limit, or terminate accounts that violate platform policies, industry requirements, or applicable laws.

18. DISCLAIMERS

Trepy provides the platform “as is” and “as available.”

Trepy does not guarantee:

uninterrupted service
error-free functionality
continuous availability
message delivery success
event availability
livestream reliability
third-party system availability
payment processor availability
carrier delivery performance

Trepy is not responsible for:

user-generated content
organization conduct
event outcomes
attendee conduct
third-party integrations
wireless carrier failures
internet outages
external platform interruptions
unauthorized access caused by user negligence

To the fullest extent permitted by law, Trepy disclaims warranties, representations, and liabilities except where prohibited by applicable law.

19. CHANGES TO THIS PRIVACY POLICY

Trepy may update this Privacy Policy from time to time.

Changes may occur due to:

new functionality
legal requirements
operational changes
infrastructure changes
security requirements
evolving platform features

Updated versions will be posted with revised effective dates.

Continued use of the Services after updates may constitute acceptance of revised terms where permitted by law.

20. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or privacy-related requests, you may contact:

Trepy

Website:

urlTrepy Websitehttps://trepy.com

Application:

urlTrepy Apphttps://app.trepy.com

Additional contact methods may be provided through the platform.

21. CALIFORNIA PRIVACY DISCLOSURES

Depending on applicable law, California residents may have additional rights relating to:

access to collected information
deletion requests
correction requests
disclosure requests
limitations on certain data sharing

Trepy does not currently sell personal information as traditionally defined under the California Consumer Privacy Act (CCPA).

Trepy may process information for business purposes consistent with platform operations, fraud prevention, analytics, communications, and service functionality.

22. DO NOT TRACK

Some browsers may provide “Do Not Track” signals.

Trepy may not respond to all such signals due to differing industry standards and technical limitations.

23. BIOMETRIC DATA

Trepy does not intentionally collect biometric identifiers or biometric information unless expressly disclosed for specific future functionality.

If biometric-related functionality is introduced in the future, Trepy may provide additional disclosures and consent mechanisms where required by law.

24. AI, AUTOMATION, AND PLATFORM IMPROVEMENT

Trepy may use automated systems, analytics systems, moderation systems, fraud prevention systems, or operational tooling to:

improve reliability
detect abuse
improve security
improve moderation
support operational analytics
improve platform functionality

Trepy does not currently sell personal information to train third-party advertising or data broker systems.

Future AI-related functionality may be subject to additional disclosures or policies.

25. YOUR RESPONSIBILITIES

By using Trepy, you acknowledge responsibility for:

maintaining accurate account information
complying with applicable laws
respecting the privacy of others
ensuring lawful communications
ensuring lawful use of uploaded content
maintaining credential security
using the platform responsibly

26. FINAL NOTICE

Trepy was built to help people organize, communicate, engage audiences, manage events, and deliver meaningful experiences more effectively.

Protecting the trust of the people using the platform is an important part of that mission.

We appreciate the opportunity to serve our Users, Treps, organizations, and communities.

Questions about our Privacy Policy?

Use the Contact page to reach us.

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