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Trepy Help Center
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Guides for members, organizers, program managers, and check-in agents.
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Getting StartedWelcome guides, roles, workspaces, and your first steps in Trepy.AuthenticationSign up, login, password recovery, and email verification.Accounts & ProfilesProfiles, settings, notification preferences, and account security.OrganizationsOrganization profiles, branding, discovery, and administration.Groups & Sub-UnitsChapters, teams, sub-units, and program manager assignments.EventsCreate, publish, manage venues, seating, livestreams, and cancellations.TicketingBuy tickets, My Tix, QR codes, seating, and livestream access.Followers & FeedsFollow organizations, home feed, and audience growth for organizers.Payments & StripeStripe Connect, checkout, payouts, and payment troubleshooting.CommunicationsBroadcasts, email, SMS, audience targeting, and publishing vs notifying.Payouts & StatementsEarnings reports, payout statements, and finance team recipients.Attendance & Check-InCheck-in agents, QR scanning, and attendance reports.NotificationsNotification inbox, preferences, and SMS verification.RefundsProcess ticket refunds, attendee expectations, and refund operations.Billing & PlansCrawl, Walk, Run plans, subscriptions, SMS billing, and organization closure.SecurityTwo-factor authentication, legal agreements, and account protection.TroubleshootingFix login, ticket, payment, communications, and check-in issues.Frequently Asked QuestionsQuick answers about roles, billing, ticketing, and terminology.ReferenceGlossary, permission matrix, and workspace map.
Getting started
New to Trepy? Start with account verification, then explore guides for your role.
- Check-In Agent Quick Start: Your First EventCheck-in Agent
- How to Add Free and Paid Tickets to an EventProgram ManagerOrganization Admin
- How to Buy Tickets on Trepy (Attendee Guide)Member
- How to Complete the Organization Onboarding ChecklistOrganization Admin
- How to Connect Stripe to Receive Ticket PaymentsOrganization Admin
- How to Create a Trepy Member AccountAll users
- How to Create and Manage Sub-Units (Groups, Chapters, Teams)Organization Admin
- How to Create and Publish an Event in TrepyProgram ManagerOrganization Admin
- How to Find and Use Your Tickets (My Tix)Member
- How to Invite and Manage Check-In AgentsProgram ManagerOrganization Admin
- How to Log In and Reset Your PasswordAll users
- How to Process Refunds for Event Ticket PurchasersProgram ManagerOrganization Admin
- How to Resume Business Onboarding After SignupOrganization Admin
- How to Scan Tickets at the Door (Check-In Agent Guide)Check-in AgentProgram Manager
- How to Sign Up Your Organization and Choose a PlanOrganization Admin
- How to Switch Between Member and Admin WorkspacesMemberOrganization AdminProgram ManagerCheck-in Agent
- How to Target Communications by AudienceOrganization AdminProgram Manager
- How to Use the Organization Setup WizardOrganization Admin
- How to Verify Your Email AddressAll users
- How to View Earnings and Download StatementsOrganization Admin
- Troubleshooting Missing Tickets After PurchaseMember
- Troubleshooting QR Code Scan Failures at Check-InCheck-in AgentProgram Manager
- Troubleshooting Role and Workspace Access IssuesMemberOrganization AdminProgram ManagerCheck-in Agent
- Troubleshooting Stripe Connect Onboarding IssuesOrganization Admin
- Understanding Event Visibility and PublishingProgram ManagerOrganization Admin
- Understanding Organization Admin vs Sub-Admin RolesOrganization AdminProgram Manager
- Understanding the Three Stripe Flows in TrepyOrganization Admin
- Understanding Trepy Communications: Publishing vs NotifyingOrganization AdminProgram Manager
- Welcome to Trepy: What You Can Do by RoleAll users
Popular articles
- Check-In Agent Quick Start: Your First Event
- How to Add Free and Paid Tickets to an Event
- How to Buy Tickets on Trepy (Attendee Guide)
- How to Complete the Organization Onboarding Checklist
- How to Connect Stripe to Receive Ticket Payments
- How to Create a Trepy Member Account
- How to Create and Manage Sub-Units (Groups, Chapters, Teams)
- How to Create and Publish an Event in Trepy