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Introduction
If you started business signup for your organization but closed the browser, cancelled payment, or switched devices before finishing setup, Trepy saves your progress. This guide shows Organization Admins how to resume onboarding and pick up where you left off.
Objectives
After reading this article, you will be able to:
- Find the resume onboarding entry point after business signup
- Continue setup after a successful or interrupted payment flow
- Move from resumed onboarding into the checklist and setup wizard
Prerequisites
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Steps
Step 1: Sign in with your organization account
- Go to App.Trepy.com.
- Sign in with the email used for business signup.
- Complete email verification if prompted.
Step 2: Open the Organization Admin workspace
- Use the workspace switcher.
- Select your Organization Admin workspace for the new organization.
- Look for Resume setup, Continue onboarding, or a setup progress banner on the dashboard.
Step 3: Continue onboarding
- Click Resume setup or Continue onboarding.
- Trepy opens the next incomplete step — often the setup wizard or a checklist item.
- Complete the current step and save your progress.
Step 4: Move to the onboarding checklist
- After resuming, open the organization onboarding checklist.
- Confirm which required items remain.
- Finish remaining tasks before publishing events or selling paid tickets.
Best practices
Common mistakes
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| No resume prompt | Signup not completed or wrong account | Verify login email; check for confirmation email from signup |
| Payment cancelled | Checkout interrupted | Restart business signup payment from the billing entry point Trepy provides |
| Empty organization after resume | Wrong org in switcher | Select the correct organization name in the workspace picker |
| Setup wizard loops | Incomplete Stripe or profile step | Complete the blocking step shown in wizard validation |
Frequently Asked Questions
I closed the browser during payment. Is my organization created?
It depends where you stopped. Sign in and check for an Organization Admin workspace. If none exists, restart business signup.
Can I resume onboarding on another device?
Yes. Sign in with the same account and open the Organization Admin workspace.
What if I need to change plans after signup?
Plan changes are handled in Trepy billing settings. Finish core onboarding first using the checklist.
Related articles
- Organization Onboarding Checklist
- Organization Setup Wizard
- How to Switch Between Member and Admin Workspaces
Next steps
Open the organization onboarding checklist and complete required setup items.
Release notes
_No release note links yet._