(1).png){kind=small}
Introduction
Trepy organizations use two primary admin roles: Organization Admin and Sub-Admin (also called program manager in many organizations). They share some workflows but differ in scope — especially for billing, Stripe Connect, and org-wide settings. This guide explains what each role can do.
Objectives
After reading this article, you will be able to:
- Describe Organization Admin vs Sub-Admin responsibilities
- Identify tasks that only Organization Admins can perform
- Switch to the correct workspace before starting a task
Prerequisites
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Organization Admin
An Organization Admin manages the entire organization in Trepy.
Typical responsibilities:
| Area | Organization Admin can… |
|---|---|
| Billing & plans | Manage Trepy subscription and org billing |
| Stripe Connect | Connect Stripe and receive ticket payments |
| Structure | Create sub-units and invite Sub-Admins |
| Communications | Send org-wide messages to followers |
| Settings | Edit organization profile and org-wide policies |
Sub-Admin (program manager)
A Sub-Admin manages one or more sub-units — groups, chapters, teams, or programs within the organization.
Typical responsibilities:
| Area | Sub-Admin can… |
|---|---|
| Events | Create and publish events for assigned sub-units |
| Posts | Publish posts for assigned sub-units |
| Communications | Notify audiences within assigned sub-units |
| Check-in | Invite and manage check-in agents for their events |
| Attendance | Review attendance for their events |
Sub-Admins generally cannot:
- Connect Stripe or change payout settings
- Change the organization subscription plan
- Manage org-wide billing or invite Organization Admins
Role comparison at a glance
| Task | Organization Admin | Sub-Admin |
|---|---|---|
| Connect Stripe | Yes | No |
| Manage Trepy billing | Yes | No |
| Create sub-units | Yes | No |
| Publish sub-unit events | Yes (org-wide) | Yes (assigned sub-units) |
| Org-wide communications | Yes | Scoped to sub-units |
| Buy tickets as a Member | Yes (in Member workspace) | Yes (in Member workspace) |
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| Cannot access admin workspace | Wrong role or invite pending | See Troubleshooting role and workspace access |
| Missing Payments menu | Signed in as Sub-Admin | Switch to Organization Admin workspace |
| Sub-Admin cannot see an event | Event belongs to another sub-unit | Confirm sub-unit assignment with your Organization Admin |
Frequently Asked Questions
Is Sub-Admin the same as program manager?
Yes. Sub-Admin is the Trepy role name. Many organizations call the same person a program manager, chapter lead, or team admin.
Can one person be both Organization Admin and Sub-Admin?
Yes. Use the workspace switcher to move between roles.
Who should connect Stripe?
Only an Organization Admin. Sub-Admins can sell tickets only after Stripe Connect is complete at the organization level.
Related articles
- How to Switch Between Member and Admin Workspaces
- Troubleshooting Role and Workspace Access
- Publishing vs Notifying in Trepy Communications
Next steps
Invited to an organization? Accept your organization invite.
Creating a new organization? Sign up your organization, then complete the onboarding checklist.
Release notes
_No release note links yet._