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Introduction
Before your organization can sell paid tickets on Trepy, an Organization Admin must connect a Stripe account. Stripe Connect handles identity verification, ticket checkout, and payouts to your bank. This guide walks you through onboarding from the Trepy organization workspace.
Objectives
After reading this article, you will be able to:
- Open Stripe Connect onboarding from Trepy
- Complete required business and bank details in Stripe
- Confirm your organization is ready to accept ticket payments
Prerequisites
- Verify your email address
- Organization Admin access (Sub-Admins cannot connect Stripe)
- Recommended: Understand publishing vs notifying before announcing paid events
Video tutorial
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Steps
Step 1: Open payment settings
- Sign in at App.Trepy.com as an Organization Admin.
- Open your Organization workspace (use the workspace switcher if needed).
- Go to Payments or Stripe Connect.
Step 2: Start Stripe Connect onboarding
- Click Connect with Stripe.
- Trepy redirects you to Stripe’s secure onboarding flow.
- Sign in to an existing Stripe account or create a new one for your organization.
Step 3: Complete Stripe verification
In Stripe, provide the requested information. Common requirements include:
- Business type and legal name
- Tax identification (when applicable)
- Bank account for payouts
- Identity verification for account representatives
Submit the form and wait for Stripe to review your application.
Step 4: Return to Trepy and confirm status
- After Stripe onboarding, return to Trepy.
- Refresh the Payments page.
- Confirm the status shows Connected or Active (wording may vary).
| Status | Meaning |
|---|---|
| Connected / Active | Ready to sell paid tickets |
| Pending | Stripe is reviewing your information |
| Restricted | Additional Stripe requirements needed |
Best practices
Tips
Common mistakes
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| Connect button missing | Not signed in as Organization Admin | Confirm your role; see Organization Admin vs Sub-Admin |
| Stuck on Pending | Stripe needs more documents | Open the Stripe dashboard and complete outstanding requirements |
| Checkout still disabled | Onboarding not finished | Return to Payments in Trepy and verify Active status |
| Bank account rejected | Name mismatch with business entity | Update bank details in Stripe to match your legal organization name |
Frequently Asked Questions
Does Trepy store my bank account number?
Trepy uses Stripe Connect. Sensitive banking details are collected and stored by Stripe according to their security standards.
Can Sub-Admins connect Stripe?
No. Only Organization Admins can start or manage Stripe Connect for the organization.
Is Stripe required for free events?
No. Stripe Connect is required for paid ticket checkout and payouts only.
Is Stripe Connect the same as Trepy billing?
No. Trepy billing is your organization subscription plan (Crawl, Walk, Run). Stripe Connect is separate — it handles ticket payments and payouts to your bank.
Related articles
- How to Verify Your Email Address
- Publishing vs Notifying in Trepy Communications
- Organization Admin vs Sub-Admin Roles
Next steps
After Stripe is connected, view earnings and download statements. If onboarding fails, see troubleshooting Stripe Connect.
Release notes
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