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Introduction
After ticket sales and event day operations, Organization Admins review earnings and download statements to reconcile revenue with attendance and refunds. Statements show ticket payment totals, fees, and payout timing from Stripe Connect.
Objectives
After reading this article, you will be able to:
- Open Earnings & Statements in Trepy
- Download PDF or CSV reports for your finance team
- Reconcile event revenue with attendance and refunds
Prerequisites
Video tutorial
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Steps
Step 1: Open earnings and statements
- Sign in as an Organization Admin.
- Open your Organization Admin workspace.
- Navigate to Earnings & Statements, Payouts, or Financial reports.
Step 2: Review earnings summary
The summary typically shows:
| Field | Meaning |
|---|---|
| Gross ticket revenue | Total attendee payments for the period |
| Fees | Platform and processing fees deducted |
| Net payout | Amount transferred to your bank via Stripe |
| Payout status | Pending, in transit, or paid |
Compare gross revenue to tickets sold in your event reports.
Step 3: Download a statement
- Select the statement period or event.
- Click Download PDF or Export CSV.
- Save the file for your treasurer or accounting system.
Step 4: Reconcile with event operations
- Compare statement totals to attendance after the event.
- Subtract refunds processed after the event.
- Confirm the net payout in Stripe matches your Trepy statement.
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| No earnings shown | Connect not active | Troubleshoot Stripe Connect |
| Statement missing event | Payout period not closed | Wait for Stripe payout cycle; refresh |
| Revenue lower than expected | Refunds or fees | Review refunds and fee line items |
| Cannot download PDF | Browser popup blocked | Allow downloads; try CSV export |
Frequently Asked Questions
How often are payouts sent?
Stripe follows its payout schedule for your connected account — typically rolling after ticket purchases clear.
Can Sub-Admins download statements?
Statement access is generally limited to Organization Admins. Sub-Admins process refunds but may not see org-wide earnings.
Is this the same as my Trepy subscription invoice?
No. Statements cover ticket revenue via Stripe Connect, not your Trepy platform subscription.
Do statements include free ticket events?
Free events show no ticket revenue. Paid events appear after successful checkouts.
Related articles
- Connect Stripe to Receive Ticket Payments
- Review Attendance After an Event
- Process Refunds for Ticket Purchasers
Next steps
If refunds are needed, process refunds for ticket purchasers before final close-out.
Release notes
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