How to Add Free and Paid Tickets to an Event

Introduction

Ticket types define how attendees register or pay for your event — free admission, paid general admission, VIP, and more. This guide shows Sub-Admins and Organization Admins how to add free and paid tickets before attendees use buy tickets or My Tix.

Objectives

After reading this article, you will be able to:

• Create free ticket types for complimentary registration
• Create paid ticket types with price and capacity
• Verify tickets appear on your published event page

Prerequisites

• Create an event
• Event visibility and publishing
• For paid tickets: Stripe Connect active at the organization level

Steps

Step 1: Open ticket settings for your event

1. Open your event in the Sub-Admin or Organization Admin workspace.
2. Go to Tickets or Ticket types.
3. Click Add ticket type.

Step 2: Add a free ticket type

1. Select Free or set price to $0.
2. Enter a name (for example, “General admission — free”).
3. Set capacity or unlimited registration if available.
4. Save the ticket type.

Step 3: Add a paid ticket type

1. Click Add ticket type again.
2. Select Paid and enter the price.
3. Set capacity and sale start/end dates if needed.
4. Save the ticket type.

Step 4: Confirm on the public event page

1. Ensure the event is published with correct visibility.
2. Open the public event page as a test.
3. Confirm each ticket type appears for purchase or claim.

Best practices

Troubleshooting

Frequently Asked Questions

Can I mix free and paid tickets on one event?

Yes. Many events offer both complimentary and paid admission types.

Who receives ticket payments?

Paid ticket revenue flows to your organization through Stripe Connect, not Trepy billing.

What do attendees see after purchase?

Attendees find tickets in My Tix.

Related articles

• Buy Tickets (Attendee Guide)
• Create and Publish an Event

Next steps

Invite check-in agents to prepare for event day.

Release notes

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