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Introduction
Check-in agents scan attendee QR codes from My Tix at the door. Sub-Admins invite volunteers or staff as check-in agents and assign them to specific events before event day.
Objectives
After reading this article, you will be able to:
- Send check-in agent invitations from your event
- Manage active check-in agents
- Confirm agents can open their check-in workspace
Prerequisites
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Steps
Step 1: Open check-in settings
- Open your Sub-Admin workspace.
- Select the event.
- Navigate to Check-in, Attendance, or Agents.
Step 2: Invite a check-in agent
- Click Invite check-in agent or Add agent.
- Enter the volunteer’s email address.
- Send the invitation.
Agents follow accept an organization invite if they are new to Trepy.
Step 3: Confirm agent access
- Ask the agent to accept the invite and verify email if needed.
- Confirm they see the event in their Check-in Agent workspace via the workspace switcher.
- Share check-in agent quick start before event day.
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| Agent cannot see event | Invite not accepted | Resend invite; confirm correct email |
| No check-in menu | Wrong workspace | Agent must use Check-in Agent workspace |
| Invite expired | Old link | Send a new invitation |
Frequently Asked Questions
Can Organization Admins invite check-in agents?
Yes. Organization Admins and Sub-Admins can manage check-in agents for their events.
Do check-in agents need Trepy accounts?
Yes. Agents need a Trepy account and an accepted invitation.
What do agents scan?
QR codes from attendee My Tix tickets.
Related articles
Next steps
Share check-in agent quick start with your door team.
Release notes
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