(1).png){kind=small}
Introduction
Trepy requires a verified email address before you can buy tickets, follow organizations, or open admin workspaces. If you are stuck on the verification screen or never received the email, this guide walks you through verification step by step.
Objectives
After reading this article, you will be able to:
- Request and find your Trepy verification email
- Complete verification from the email link or the Verify email page
- Fix the most common verification problems without creating a duplicate account
Prerequisites
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Steps
Step 1: Check your inbox for the verification email
Open the inbox for the email address you used when you signed up. Trepy sends a message with a Verify email button.
- Open the verification email from Trepy.
- Click Verify email in the message.
- Wait for the browser to confirm verification succeeded.
Step 2: Resend verification from Trepy
If you did not get the verification email, sign in and use the in-app resend option.
- Sign in at App.Trepy.com.
- If Trepy redirects you to Verify email, stay on that page.
- Click Resend verification email.
- Return to your inbox and click the new link.
Step 3: Confirm you can access Trepy
After verifying, refresh the page or sign in again. You should land on your Member home or admin workspace — not the verification gate.
| Result | What to do next |
|---|---|
| Success | Continue to switch workspaces if you have multiple roles |
| Still blocked | See Troubleshooting below |
Best practices
Tips
Common mistakes
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| Did not get verification email | Spam filter or typo in email address | Click Resend verification email on /verify-email and check spam folders |
| Verification link expired | Old email opened after timeout | Request a new verification email and use the latest link |
| Still redirected to verify email | Cached browser session | Sign out, sign back in, and try again in a private window |
| Verified but cannot open admin workspace | Wrong workspace or role | See Troubleshooting role and workspace access |
Frequently Asked Questions
Why does Trepy require email verification?
Verification confirms you own the inbox tied to tickets, payouts, and admin invites.
Can I use Trepy without verifying?
No. Email verification is required for all signed-in workflows.
I verified but still see the verification screen. What now?
Sign out completely, clear the tab, and sign in again. If the problem continues, resend verification once more before contacting support.
Related articles
- How to Switch Between Member and Admin Workspaces
- Organization Admin vs Sub-Admin Roles
- Troubleshooting Role and Workspace Access
Next steps
Learn to log in and reset your password, then switch workspaces.
Release notes
_No release note links yet._