(1).png){kind=small}
Introduction
Trepy serves different people in different ways. A Member buys tickets and follows organizations. An Organization Admin runs billing and organization settings. A Sub-Admin manages events for a sub-unit. This guide explains what each role can do so you know where to start.
Objectives
After reading this article, you will be able to:
- Name the main Trepy roles and their purpose
- Match common tasks to the correct role and workspace
- Choose your next Help Center article based on your role
Prerequisites
No prerequisites. If you do not have a Trepy account yet, start with creating a Member account.
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Member
Members use Trepy as individuals — to follow organizations, buy tickets, and manage My Tix.
| You can | Where |
|---|---|
| Buy or claim tickets | Member home, public event pages |
| Follow organizations | Organization pages, search |
| View tickets and QR codes | My Tix |
| Manage your profile | Account settings |
Organization Admin
An Organization Admin manages the full organization — billing, Stripe Connect, sub-units, and org-wide settings.
| You can | Where |
|---|---|
| Manage Trepy subscription and billing | Organization Admin workspace |
| Connect Stripe for ticket payments | Payments settings |
| Create sub-units and invite Sub-Admins | Organization structure |
| Send org-wide Communications | Communications hub |
Organization Admins also have a Member workspace for personal ticket purchases.
Sub-Admin (program manager)
A Sub-Admin manages assigned sub-units — groups, chapters, teams, or programs within an organization.
| You can | Where |
|---|---|
| Create and publish events | Sub-Admin workspace |
| Publish posts and notify audiences | Sub-unit Communications |
| Invite check-in agents | Event or attendance settings |
| Review attendance | Post-event reports |
Sub-Admins cannot connect Stripe or change organization billing.
Check-in Agent
A Check-in Agent scans tickets at the door for assigned events.
| You can | Where |
|---|---|
| Scan ticket QR codes | Check-in Agent workspace |
| View assigned events | My events list |
How workspaces fit together
Trepy uses separate workspaces for each role. If you hold multiple roles, use the workspace switcher to move between them.
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| I do not see admin tools | Wrong workspace or role | Switch workspaces |
| Missing Organization Admin access | Invite not accepted | See role and workspace troubleshooting |
| Unsure which role I have | Multiple memberships | Open the workspace switcher and read role labels |
Frequently Asked Questions
Do I need a separate account for each role?
No. One Trepy account can hold Member and admin roles. Use the workspace switcher to change context.
I was invited as an admin — do I still need a Member account?
Your invite adds an admin role to your Trepy account. You automatically have Member access for personal use.
Where do I start if I am setting up a new organization?
After account creation and email verification, follow the organization onboarding checklist.
Related articles
- How to Create a Trepy Member Account
- How to Switch Between Member and Admin Workspaces
- Organization Admin vs Sub-Admin Roles
Next steps
Create your account: How to create a Trepy Member account.
Release notes
_No release note links yet._