Trepy Terms of Service

Version 1; Updated May 14, 2026

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Welcome to Trepy.

These Terms of Service (“Terms”) govern your access to and use of the Trepy platform, including:

websites
mobile applications
ticketing systems
event systems
livestreaming systems
communication systems
organizational tools
content publishing systems
related software, services, and integrations

Please read these Terms carefully.

By accessing or using Trepy, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Services.

NOTE: THIS AGREEMENT CONTAINS ARBITRATION, INDEMNIFICATION, AND CLASS ACTION WAIVER CLAUSES

RECTIAL

This Agreement incorporates the following additional agreements and policies:

By Agreeing to this Agreement, you are agreeing to all of the forgoing policies and terms.

1. WHO WE ARE

Trepy is a platform designed to help individuals, businesses, organizations, creators, instructors, performers, guides, speakers, presenters, hosts, educators, and other operators communicate, organize audiences, manage events, sell tickets, livestream experiences, and engage with Users.

Throughout these Terms:

“Trepy,” “we,” “us,” and “our” refer to Trepy and its affiliated entities.
“User” refers to individuals using the platform.
“Trep” refers to organizations, operators, creators, instructors, presenters, performers, guides, hosts, educators, or other service providers using Trepy.
“Services” refers to all Trepy products, features, applications, systems, websites, and functionality.

2. ACCEPTANCE OF TERMS

By creating an account, accessing the platform, purchasing tickets, attending events, using livestream functionality, uploading content, or otherwise using the Services, you acknowledge that:

you have read these Terms;
you understand these Terms; and
you agree to be legally bound by these Terms.

If you are using Trepy on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

3. ELIGIBILITY

You may use Trepy only if:

you are legally capable of entering into binding agreements;
your use complies with applicable laws;
you are not prohibited from using the Services under applicable law;
your account has not been suspended or terminated.

Trepy reserves the right to refuse access to any person or entity at any time.

4. ACCOUNT REGISTRATION AND SECURITY

To access certain functionality, you may need to create an account.

You agree to:

provide accurate information;
maintain updated account information;
maintain the confidentiality of credentials;
restrict unauthorized access to your account;
promptly notify Trepy of unauthorized activity.

You are responsible for all activity occurring under your account unless prohibited by applicable law.

Trepy may suspend or terminate accounts that:

provide false information;
violate these Terms;
create security risks;
engage in fraud or abuse;
interfere with platform integrity.

5. PLATFORM SERVICES

Trepy provides a platform that may include:

organizational management
sub-admin structures
communication tools
post feeds
event feeds
ticketing systems
venue management
seating management
livestreaming functionality
in-app notifications
email communications
SMS communications
audience engagement systems
event reporting
attendance tracking
payment integrations
settlement reporting
content management functionality

Trepy may modify, suspend, discontinue, limit, or evolve any functionality at any time.

Trepy does not guarantee that any specific feature will remain continuously available.

6. ORGANIZATIONAL AND TREP RESPONSIBILITIES

Organizations and Treps are independently responsible for:

their business operations;
event management;
communications;
marketing activities;
customer interactions;
legal compliance;
tax obligations;
accessibility compliance;
obtaining required licenses and permits;
ensuring lawful ticket sales;
ensuring lawful livestream content;
ensuring lawful communications;
obtaining necessary permissions and consents.

Trepy is a platform provider and is not:

the organizer of all events;
the operator of all organizations;
the employer of Users or Treps;
a talent agency;
an event venue;
a promoter;
a guarantor of event quality;
responsible for independent conduct of organizations or attendees.

7. SUB-ADMINS AND ORGANIZATIONAL STRUCTURE

Trepy allows organizations to create and manage sub-admins and operational structures.

Organizations are solely responsible for:

granting permissions;
managing internal access;
supervising representatives;
maintaining operational controls;
ensuring lawful use of organizational accounts.

Trepy is not responsible for disputes among:

organizations;
owners;
sub-admins;
operators;
representatives;
staff;
contractors.

8. TICKETING SERVICES

Trepy may facilitate free or paid ticketing.

Tickets may include:

assigned seating;
venue-specific access;
digital ticket storage;
event attachments;
QR or barcode validation;
livestream access;
event-specific instructions.

Users are responsible for reviewing:

event details;
refund terms;
venue policies;
age restrictions;
entry requirements;
timing requirements.

Trepy does not guarantee:

admission;
event quality;
venue availability;
performer attendance;
schedule accuracy;
uninterrupted livestream functionality.

Organizations and event operators may establish additional event-specific policies.

9. PAYMENTS, FEES, AND SETTLEMENTS

Trepy integrates with third-party payment providers, including Stripe.

By using payment functionality, you agree that:

payment processing is subject to third-party terms;
Trepy may facilitate settlement and reporting workflows;
transaction processing may involve third-party infrastructure;
refunds may be subject to organizational policies;
processing delays may occur.

Trepy may:

collect platform fees;
deduct applicable charges;
withhold payouts for fraud prevention;
delay settlements for compliance review;
reverse transactions where required;
suspend financial functionality where risks are identified.

Trepy is not responsible for:

banking delays;
processor outages;
payment network interruptions;
chargebacks;
unauthorized transactions caused by user negligence.

For more information regarding payment processing, users should review:

urlStripe Services Agreementhttps://stripe.com/legal/connect-account/legal
urlStripe Privacy Policyhttps://stripe.com/privacy

10. LIVESTREAMS AND DIGITAL CONTENT

Trepy may support livestreaming and virtual event functionality.

Livestream content is provided by organizations, Treps, and third parties.

Trepy does not guarantee:

uninterrupted streaming;
video quality;
playback quality;
latency performance;
compatibility across all devices or networks.

Users are responsible for maintaining sufficient internet connectivity and compatible devices.

Trepy is not responsible for:

internet failures;
device incompatibility;
third-party streaming outages;
livestream interruptions;
event production quality.

11. USER CONTENT

Users, organizations, and Treps may upload content, including:

posts;
images;
videos;
livestream content;
comments;
branding assets;
event materials;
documents;
communications.

You retain ownership of your content.

However, by uploading content, you grant Trepy a worldwide, non-exclusive, royalty-free license to:

host;
store;
reproduce;
display;
distribute;
process;
transmit;
adapt;
format;
technically modify

such content solely for purposes of operating, improving, supporting, promoting, and providing the Services.

You represent and warrant that:

you own or control necessary rights;
your content does not violate laws;
your content does not infringe intellectual property rights;
your content does not violate privacy rights;
your content does not contain unlawful material.

Trepy reserves the right to remove or restrict content at its discretion.

12. PROHIBITED CONDUCT

You agree not to:

violate laws;
infringe intellectual property;
engage in fraud;
send spam;
conduct phishing;
harass users;
upload malware;
interfere with platform operations;
scrape platform data;
bypass security measures;
engage in unauthorized automation;
impersonate others;
manipulate ticketing systems;
engage in unlawful resale;
distribute prohibited content;
abuse communications systems;
violate carrier or messaging regulations.

Trepy may investigate and take action regarding suspected violations.

13. COMMUNICATIONS AND MESSAGING

Trepy may provide:

in-app notifications;
email communications;
SMS/text messaging;
transactional alerts;
event notifications;
operational communications.

By providing contact information, you consent to receive communications relating to:

account activity;
transactions;
security;
events;
organizational activity;
operational updates.

Message frequency may vary.

Message and data rates may apply.

Users may manage communication preferences where functionality is available.

Trepy and organizations using Trepy must comply with applicable communications laws and carrier requirements.

Trepy reserves the right to restrict or terminate messaging access for violations.

14. SMS TERMS

Trepy may utilize SMS providers, including Twilio and other messaging providers.

SMS functionality may include:

event reminders;
ticket confirmations;
security alerts;
transactional notifications;
operational updates;
authentication functionality.

Users acknowledge and agree that:

delivery is not guaranteed;
carriers are not liable for delayed or undelivered messages;
standard carrier messaging rates may apply;
opt-out functionality may vary;
SMS systems may rely on third-party infrastructure.

Trepy prohibits unlawful SMS activity, including:

spam;
phishing;
deceptive marketing;
prohibited products or services;
unlawful campaigns;
abusive communications.

Organizations are independently responsible for obtaining lawful consent where required.

15. PRIVACY

Your use of Trepy is also governed by the Trepy Privacy Policy.

The Privacy Policy explains how information may be collected, used, stored, processed, and shared.

By using Trepy, you acknowledge the practices described in the Privacy Policy.

16. THIRD-PARTY SERVICES

Trepy relies on third-party providers and integrations.

These may include:

Stripe
Twilio
Resend
Mux
Vercel
Neon
analytics providers
cloud infrastructure providers

Trepy is not responsible for:

third-party outages;
infrastructure failures;
provider interruptions;
third-party terms;
independent provider conduct.

Third-party providers operate under their own policies and agreements.

Examples include:

urlTwilio Terms of Servicehttps://www.twilio.com/legal/tos
urlTwilio Acceptable Use Policyhttps://www.twilio.com/legal/aup
urlMux Terms of Servicehttps://www.mux.com/terms-of-service
urlTicketmaster Terms of Usehttps://help.ticketmaster.com/hc/en-us/articles/9781464415249-Terms-of-Use

17. INTELLECTUAL PROPERTY

Trepy and its associated branding, software, interfaces, graphics, functionality, systems, and content are protected by intellectual property laws.

Except as expressly permitted, users may not:

reproduce platform materials;
reverse engineer systems;
distribute proprietary software;
create derivative works;
exploit platform functionality unlawfully.

Trepy reserves all rights not expressly granted.

18. COPYRIGHT COMPLAINTS

Trepy respects intellectual property rights.

Trepy may respond to copyright-related notices and complaints.

Trepy reserves the right to:

remove allegedly infringing content;
restrict repeat infringers;
investigate claims;
comply with applicable intellectual property laws.

Additional DMCA or intellectual property procedures may be provided separately.

19. PLATFORM AVAILABILITY

Trepy does not guarantee uninterrupted or error-free operation.

The Services may experience:

outages;
maintenance;
interruptions;
security events;
technical failures;
delays;
compatibility limitations.

Trepy may perform maintenance or operational changes without notice.

20. DISCLAIMERS

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TREPY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
AVAILABILITY;
ACCURACY;
RELIABILITY.

Trepy does not guarantee:

event quality;
organizational conduct;
livestream reliability;
uninterrupted service;
payment processor availability;
carrier performance;
content accuracy;
business success;
audience growth.

Users assume risk associated with use of the Services.

21. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

TREPY SHALL NOT BE LIABLE FOR:

INDIRECT DAMAGES;
INCIDENTAL DAMAGES;
CONSEQUENTIAL DAMAGES;
SPECIAL DAMAGES;
EXEMPLARY DAMAGES;
PUNITIVE DAMAGES;
LOST PROFITS;
LOST REVENUE;
LOST DATA;
BUSINESS INTERRUPTION;
REPUTATIONAL HARM;
EVENT FAILURES;
STREAMING INTERRUPTIONS;
PAYMENT INTERRUPTIONS;
THIRD-PARTY FAILURES.

Trepy’s aggregate liability arising out of or relating to the Services shall not exceed the greater of:

the amount paid by you to Trepy during the twelve (12) months preceding the claim; or
one hundred U.S. dollars ($100).

Certain jurisdictions may not allow certain limitations, so some limitations may not apply.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Trepy and its affiliates, officers, directors, employees, contractors, agents, and partners from and against claims, damages, liabilities, losses, costs, and expenses arising from:

your use of the Services;
your content;
your events;
your communications;
your violation of these Terms;
your violation of law;
your infringement of rights;
your misuse of platform functionality.

23. TERMINATION

Trepy may suspend, limit, or terminate access at any time for:

violations of these Terms;
fraud or abuse;
legal compliance concerns;
security risks;
operational integrity concerns.

Users may discontinue use of the Services at any time.

Certain provisions of these Terms survive termination, including:

intellectual property provisions;
indemnification provisions;
arbitration provisions;
liability limitations;
dispute resolution provisions.

24. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict-of-law principles.

The Federal Arbitration Act (“FAA”) and the American Arbitration Association ("AAA") govern the interpretation and enforcement of the arbitration provisions contained in these Terms.

25. BINDING ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY.

EXCEPT WHERE PROHIBITED BY LAW, YOU AND TREPY AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO:

THESE TERMS;
THE SERVICES;
YOUR ACCOUNT;
TICKETING;
EVENTS;
COMMUNICATIONS;
PAYMENTS;
PRIVACY;
LIVESTREAMS;
OR ANY RELATIONSHIP BETWEEN YOU AND TREPY

SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION.

THIS ARBITRATION AGREEMENT IS GOVERNED BY THE FEDERAL ARBITRATION ACT.

You and Trepy agree:

arbitration shall be administered by a nationally recognized arbitration provider selected by Trepy;
arbitration may occur remotely where permitted;
the arbitrator shall have exclusive authority regarding arbitrability;
arbitration shall occur on an individual basis only;
courts retain authority to enforce arbitration awards;
either party may seek temporary injunctive relief in court where necessary.

26. CLASS ACTION WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND TREPY AGREE THAT:

CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY;
NEITHER PARTY MAY PARTICIPATE IN A CLASS ACTION;
NEITHER PARTY MAY ACT AS A CLASS REPRESENTATIVE;
NO CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTIONS ARE PERMITTED.

THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

If any portion of this Class Action Waiver is found unenforceable, the remaining arbitration provisions shall remain enforceable to the fullest extent permitted by law.

27. TIME LIMITATION ON CLAIMS

To the maximum extent permitted by law, any claim arising out of or relating to the Services must be brought within one (1) year after the claim arose, or such claim shall be permanently barred.

28. FORCE MAJEURE

Trepy shall not be liable for delays or failures caused by events beyond reasonable control, including:

natural disasters;
internet outages;
cyberattacks;
labor disputes;
governmental actions;
pandemics;
infrastructure failures;
provider outages;
payment network interruptions.

29. EXPORT COMPLIANCE

You agree not to use the Services in violation of export control or sanctions laws.

30. MODIFICATIONS TO THESE TERMS

Trepy may update these Terms from time to time.

Updated versions may be posted through the platform.

Continued use of the Services after updates may constitute acceptance of revised Terms.

31. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any additional applicable policies, constitute the entire agreement between you and Trepy regarding the Services.

32. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

33. NO WAIVER

Failure to enforce any provision of these Terms shall not constitute a waiver.

34. CONTACT INFORMATION

Trepy

Website:

urlTrepy Websitehttps://trepy.com

Application:

urlTrepy Apphttps://app.trepy.com

Additional contact methods may be provided through the platform.

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