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Introduction
You were invited as a Check-in Agent to scan tickets at the door. This quick start shows how to open your event, scan QR codes from attendee My Tix, and confirm entry on event day.
Objectives
After reading this article, you will be able to:
- Sign in and open the Check-in Agent workspace
- Select your assigned event
- Scan tickets successfully at the door
Prerequisites
- Accept your organization invitation
- Invitation from your Sub-Admin — see invite check-in agents
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Steps
Step 1: Sign in and open your workspace
- Sign in at App.Trepy.com.
- Open the workspace switcher.
- Select Check-in Agent for the event organization.
Step 2: Select your event
- Open My events or the event list.
- Tap the event you are working today.
- Open the Scan or Check-in tool.
Step 3: Scan tickets
- Ask attendees to open My Tix and display their QR code.
- Scan the QR code with the Trepy scanner.
- Confirm Valid or follow on-screen prompts for duplicates or errors.
Best practices
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| No events listed | Invite not accepted | Complete invite acceptance |
| Scan fails | Glare or expired ticket | Ask attendee to refresh My Tix |
| Duplicate scan warning | Ticket already used | Direct attendee to help desk per organizer policy |
Frequently Asked Questions
Do I need the Trepy app?
Use a supported mobile browser or the Trepy app if available in your region.
What if the attendee has no phone?
Contact the event Sub-Admin for manual check-in policy.
What comes after check-in?
Continue with scan tickets at the door for full scanning and manual check-in workflows.
Related articles
Next steps
You are ready for event day. Continue with scan tickets at the door.
Release notes
_No release note links yet._