Introduction
Members buy or claim tickets for published Trepy events from the event page. This attendee guide covers free registration and paid checkout — from selecting a ticket type to finding your confirmation in My Tix.
Objectives
After reading this article, you will be able to:
- Open a published event and choose a ticket type
- Complete free claim or paid checkout
- Find your tickets after purchase
Prerequisites
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Steps
Step 1: Find the event
- Open the organization or event link shared with you.
- Confirm the event is published and ticket types are listed.
- Sign in to Trepy if prompted.
Step 2: Select ticket types
- Choose the ticket type you need (free or paid).
- Select quantity if multiple tickets are allowed.
- Click Get tickets, Register, or Buy.
Step 3: Complete checkout
Free tickets:
- Confirm your details.
- Complete registration.
- Wait for the confirmation screen.
Paid tickets:
- Trepy redirects to secure Stripe Checkout.
- Enter payment details.
- Return to Trepy after payment succeeds.
Step 4: Open My Tix
- Go to My Tix from Member home.
- Confirm your new tickets appear with QR codes.
- See find and use your tickets for event day.
Common mistakes
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| No tickets listed | Event draft or private | Contact the organizer |
| Checkout fails | Payment or Stripe issue | Retry or use another card; contact organizer |
| Paid but no tickets | Wrong account signed in | Sign in to the purchase account and check My Tix |
| Email not verified | Verification gate | Verify your email |
Frequently Asked Questions
Do I need an account to buy tickets?
Yes. A verified Trepy Member account is required.
Where do tickets appear after purchase?
In My Tix on your Member home.
Can I buy tickets for someone else?
Transfer rules depend on organizer settings. Buy under the account that will attend when possible.
Related articles
Next steps
Open My Tix and confirm your QR codes are ready.
Release notes
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