(1).png){kind=small}
Introduction
Trepy uses Stripe for three separate financial flows. Confusing them is the most common source of payout and billing support tickets. This guide explains Trepy billing (your organization subscription), ticket checkout (what attendees pay), and Stripe Connect payouts (what your organization receives).
Objectives
After reading this article, you will be able to:
- Name the three Stripe flows and who each affects
- Explain why subscription billing is separate from ticket revenue
- Know which flow to troubleshoot when money is missing
Prerequisites
- Sign up your organization
- Review attendance after an event when closing out operations
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
The three Stripe flows
Flow 1: Trepy billing (organization subscription)
| Who pays | Your organization (Organization Admin) |
| What it covers | Trepy platform plan — Crawl, Walk, or Run |
| When | At business signup and on renewal |
| Where to manage | Billing in your Organization Admin workspace |
This is Trepy billing. It is not ticket revenue.
Flow 2: Ticket checkout (attendee payments)
| Who pays | Members and guests buying tickets |
| What it covers | Event ticket purchases |
| When | During ticket checkout |
| Where it happens | Stripe Checkout redirect from Trepy |
Attendee payments require Stripe Connect to be active before paid tickets can be sold.
Flow 3: Stripe Connect payouts (ticket revenue to your bank)
| Who receives | Your organization |
| What it covers | Net ticket revenue after fees |
| When | On Stripe’s payout schedule after successful checkouts |
| Where to review | Earnings and statements |
Stripe Connect is the payout rail. Connect onboarding is separate from your Trepy subscription.
How the flows connect on event day
- Attendees buy tickets through Flow 2 (checkout).
- Revenue accumulates in your connected Stripe account (Flow 3).
- Your Trepy billing subscription (Flow 1) continues independently — it is not deducted from ticket sales automatically in the same transaction.
Financial reconciliation checklist
After an event:
- Compare tickets sold in Trepy to attendance reports.
- Review earnings and statements for ticket revenue.
- Process refunds before final reconciliation if needed.
- Confirm Stripe Connect payout status is Active.
Troubleshooting
| Problem | Likely flow | Solution |
|---|---|---|
| Cannot sell paid tickets | Connect (Flow 3) | Connect Stripe |
| Charged for Trepy plan unexpectedly | Billing (Flow 1) | Review plan in Billing settings |
| Attendee paid but org sees no revenue | Checkout vs Connect | Confirm Connect active; check statements |
| Payout blocked | Connect (Flow 3) | Troubleshoot Stripe Connect |
Frequently Asked Questions
Is my Trepy subscription the same as Stripe Connect?
No. Trepy billing is your platform subscription. Stripe Connect handles ticket payments and payouts.
Where do ticket fees appear?
On earnings and statements and in Stripe’s dashboard.
Do free events use Stripe Connect?
No. Connect is required for paid ticket checkout and payouts only.
Who can connect Stripe?
Only Organization Admins. See Organization Admin vs Sub-Admin.
Related articles
- Connect Stripe to Receive Ticket Payments
- Sign Up Your Organization and Choose a Plan
- Add Free and Paid Tickets
Next steps
Connect Stripe to activate ticket payouts.
Release notes
_No release note links yet._