(1).png){kind=small}
Introduction
If Stripe Connect onboarding stalls, shows Restricted, or ticket checkout fails with a payment failed message, Stripe usually needs more verification documents or corrected business details. This guide helps Organization Admins complete requirements and restore payouts.
Objectives
After reading this article, you will be able to:
- Identify common Stripe Connect onboarding blockers
- Complete verification in Stripe and Trepy
- Confirm your organization can accept ticket payments again
Prerequisites
Steps
Step 1: Check status in Trepy
- Sign in as an Organization Admin.
- Open Payments or Stripe Connect.
- Note the status: Active, Pending, or Restricted.
Step 2: Open Stripe requirements
- Click View in Stripe, Complete requirements, or the equivalent link.
- In the Stripe Dashboard, open Connect → Account → Requirements.
- Review each outstanding item — identity, business profile, bank account, tax ID.
Step 3: Fix common verification failures
| Issue | Fix |
|---|---|
| Bank account rejected | Use an account matching your legal business name |
| Identity verification failed | Re-upload a clear government ID for the account representative |
| Business type mismatch | Update business classification to match tax documents |
| Address verification | Enter the registered business address Stripe requests |
Submit updates and wait for Stripe review (often minutes to a few business days).
Step 4: Confirm Active in Trepy
- Return to Trepy Payments.
- Refresh the page.
- Confirm status shows Connected or Active.
- Test a small paid ticket purchase before announcing sales.
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| Connect button missing | Wrong role | Only Organization Admins can manage Connect |
| Stuck on Pending | Stripe review in progress | Check Stripe Dashboard for open requirements |
| Payment failed at checkout | Connect not active | Finish onboarding; status must be Active |
| Payout blocked | Restricted account | Complete all Stripe requirements |
| Wrong Stripe account linked | Personal vs business profile | Connect the correct business entity in Stripe |
Frequently Asked Questions
How long does Stripe verification take?
Simple cases complete quickly. Document review can take several business days.
Does Trepy support see my Stripe documents?
Verification documents are submitted directly to Stripe. Trepy sees connection status, not your uploaded ID images.
Can I switch bank accounts after connecting?
Yes. Update the payout bank account in the Stripe Dashboard, then confirm status in Trepy.
Is this related to my Trepy subscription bill?
No. This is Stripe Connect for ticket payouts. See three Stripe flows.
Related articles
- Connect Stripe to Receive Ticket Payments
- Understanding the Three Stripe Flows
- View Earnings and Download Statements
Next steps
After Connect is active, view earnings and download statements for financial reconciliation.
Release notes
_No release note links yet._