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Introduction
In-app messages alert Members inside Trepy — in the notification inbox and activity surfaces. Use them for timely updates when you have already published content and selected the right audience.
Objectives
After reading this article, you will be able to:
- Create an in-app message in Communications
- Send to followers or a targeted segment
- Explain delivery expectations to your team
Prerequisites
Video tutorial
YouTube embed placeholder — replace with a published video ID in Stage 5.
Steps
Step 1: Start an in-app notification
- Open Communications in your admin workspace.
- Choose In-app message or equivalent channel.
- Select your audience scope.
Step 2: Write the message
- Enter a clear subject or headline.
- Add body text and links to published events or posts.
- Preview how the message will read on mobile if preview is available.
Step 3: Send and verify
- Click Send.
- Ask a colleague to confirm the message appears in notification inbox.
- Note send time in communication history for your records.
Best practices
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| Nobody received message | Published only, did not notify | Send in-app notification explicitly |
| Members say they did not see it | Notification preferences | Members check inbox and preferences |
| Wrong audience | Targeting error | Re-send to correct segment |
Frequently Asked Questions
Is an in-app message the same as publishing a post?
No. Publishing adds content to feeds. In-app messages actively alert recipients.
Do all followers get in-app messages?
Only the audience you target. Not every Member follows your organization.
How is this different from email?
In-app messages stay inside Trepy. Email uses a separate Communications channel.
Related articles
Next steps
Send email communications when you need inbox delivery outside Trepy.
Release notes
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