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Introduction
The notification inbox is where Members read in-app alerts from organizations — including in-app messages organizers send intentionally. Published posts and events may appear in your home feed without creating an inbox notification.
Objectives
After reading this article, you will be able to:
- Find and open your notification inbox
- Tell notifications apart from feed content
- Explain to organizers why publishing alone did not alert you
Prerequisites
Steps
Step 1: Open notifications
- Sign in at App.Trepy.com.
- Click the bell icon or Notifications in Member home.
- Review unread and read items.
Step 2: Read and act on alerts
- Open a notification to read the full message.
- Follow links to events, tickets, or organization pages.
- Mark items read if your interface supports it.
Step 3: Compare inbox vs home feed
| Source | What you see |
|---|---|
| Notification inbox | Active alerts organizers sent |
| Home feed | Published content from organizations you follow |
| My Tix | Your tickets |
Troubleshooting
| Problem | Likely cause | Solution |
|---|---|---|
| Expected notification, got none | Organizer published only | Ask if they sent a notification campaign |
| Inbox empty | Not following org / no sends | Follow organization |
| Missing event reminder | Email-only send | Check email inbox; not all sends use in-app |
Frequently Asked Questions
Are notifications the same as emails?
No. Email uses your mail inbox. This article covers in-app notification inbox.
Why didn't followers get notified when we published?
Publishing does not notify. Organizers must send in-app or email messages.
What comes after audience engagement?
Continue to Attendance & Check-In documentation for door scanning and post-event reports.
Related articles
Next steps
You understand how Members experience organizer Communications. Organizers can prepare for event day with check-in agents and the Attendance journey.
Release notes
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